Pricing for Smith.ai

Veterinary Software Pricing FAQ

Q: Do I need to contact sales to get pricing?

A: Some vendors list public pricing, others provide quotes after a short discovery call. Both models are common in this category. Ask the vendor what information they need to provide an accurate quote.

Q: Is pricing based on seats or locations?

A: Plans are often priced by user counts, locations, or both. Usage based items such as messaging or storage can be billed separately. Some products or services are priced as a one time fee. Ask the vendor to clarify what is included and what is extra.

Q: Are there setup fees?

A: Setup can be included or billed as a one time service. This usually covers configuration, training, and any supported data import. Ask the vendor what is included, if there are limits, and any additional costs.

Q: What changes the price after I sign up

A: Seat changes, location changes, and usage items such as messaging or storage can increase or decrease the monthly invoice. Many vendors increase prices annually based on market factors. Ask your vendor how they handle price increases.

Q: Can I export my data if I cancel?

A: Vendors typically provide exports in common formats. Confirm supported formats and any limits or fees before you begin.

Q: Do you offer discounts?

Why this matters: Annual commitments and multi-location groups sometimes qualify for discounts. Ask the vendor about available options. Some professional associations also arrange group discounts.