Terms of Service

Effective date: 10/01/2026

These Terms of Service (“Terms”) govern your use of www.vetsoftwarehub.com and the directory, listing management, research tools, content, and related website functionality offered through it (the “Services”). The Services are operated by 1224 Innovations, LLC, doing business as VetSoftwareHub (“VetSoftwareHub,” “we,” “us,” or “our”). “You” means the person using the Services and, when that person acts with authority on behalf of an organization, that organization.

When you affirmatively accept these Terms through an acceptance mechanism we provide, you agree to them. If you act for an organization, you represent that you are authorized to bind it. For access that does not involve affirmative acceptance, these Terms apply as a contract only to the extent a binding agreement is formed under applicable law. The existence of a listing does not establish that the listed vendor accepted these Terms. These Terms do not displace rights or protections that applicable law does not permit us to exclude.

Our Privacy Policy at https://www.vetsoftwarehub.com/privacy explains how we handle personal information. Acceptance of these Terms does not itself constitute consent to optional marketing, nonessential tracking, or any processing for which separate consent is required.

The Listing Guidelines at https://www.vetsoftwarehub.com/list-software/guidelines are incorporated into these Terms for listing submissions, claims, and vendor edits. These Terms control a direct conflict concerning contractual rights; the Guidelines supply detailed operational and content requirements. The Privacy Policy is a notice of our personal-information practices, not a grant of consent or a waiver of privacy rights. Nothing in these Terms authorizes processing contrary to that notice or applicable law. Material changes to incorporated requirements are subject to Section 17.

A separately accepted consulting agreement, statement of work, order, or content license controls its specific subject matter to the extent it expressly conflicts with these Terms. These Terms do not override an express license attached to a downloadable resource, including a Creative Commons license. No unpublished or future policy is incorporated merely by being contemplated.

You must be at least 18 years old and legally able to enter into this agreement. The Services are intended for veterinary professionals and others evaluating business software and services for veterinary practices. A professional audience does not waive any statutory rights that apply to an individual user.

Some functionality requires an account. Provide accurate registration and contact information, keep it current, protect your credentials, and promptly notify hello@vetsoftwarehub.com of suspected unauthorized account use. You are responsible for activity you authorize and for safeguarding your credentials; this does not make you responsible for misconduct attributable to us or override applicable law. Do not share credentials in a way that misrepresents identity or authority.

Only an authorized representative may claim or manage a vendor listing. Consultants, resellers, and other agents must have the vendor’s written permission. We may request evidence of authority, review competing claims, and suspend management access while a dispute is evaluated. Approval of an account or claim does not certify a product’s quality or legal compliance.

Software and service listings on VetSoftwareHub (“listings”) are offered at our discretion. A vendor has no contractual entitlement under these Terms to inclusion, a particular position, continued publication, or management access, except as expressly provided in a binding separate agreement. Subject to applicable law and any binding separate agreement, we may review, edit, suspend, decline, or remove listings to enforce the Listing Guidelines, protect users, maintain directory relevance and accuracy, comply with law, or exercise editorial judgment.

We may independently create and maintain listings using public information, vendor submissions, and other sources we are lawfully entitled to use. A listing does not imply that its vendor has registered, approved the listing, endorsed VetSoftwareHub, or entered into a commercial relationship with us. Public availability alone does not establish permission to reproduce protected third-party material.

We retain editorial responsibility for listing approval, content, categorization, publication, edits, and visibility, subject to legal obligations and binding agreements. Vendors may submit corrections and request reconsideration under the process below. Our editorial decision does not prevent a person from exercising an applicable legal right. Claiming a listing grants limited management access; it does not transfer ownership of our editorial work, categorization, or directory organization. Vendors retain their rights in their own trademarks and submitted materials.

Vendors must submit accurate, supportable information, identify material changes, and follow the Guidelines’ eligibility, field, website, image, and video requirements. Restrictions on promotional language and competitor comparisons apply to vendor listing content. They do not prohibit lawful, candid user reviews or our independent comparisons. Review-time estimates in the Guidelines are estimates, not guaranteed publication deadlines.

Send correction or complete-listing removal requests to vendors@vetsoftwarehub.com with the listing URL, your relationship to the vendor, the requested action, and the reasons and supporting evidence. Identify whether your request concerns the entire listing, specified material, account access, or personal information. We may reasonably verify authority to act for a vendor, but anyone may report an apparent error or unlawful content.

We ordinarily retain accurate, relevant listings of eligible, active products even if the vendor does not participate or asks to be delisted. We assess complete-removal requests in light of directory eligibility, material inaccuracies, duplicate or mistaken identity, discontinuation, legal rights, and binding obligations. Closing an account, declining to participate, objecting to an unfavorable lawful review, or disliking a comparison does not by itself require removal. This editorial policy does not depend on treating a nonparticipating vendor as a party to these Terms.

Depending on the circumstances, we may correct or consolidate a listing, remove particular material, suspend publication during review, or remove the listing entirely. We may retain a discontinued product only with a clear discontinued or historical label and without representing it as currently available. We will not require payment or purchase of a service to consider a correction or removal request.

We will communicate our decision and, where reasonably practicable and lawful, its principal reason to the requester. You may request reconsideration with additional evidence through the same address. This process does not postpone a legally required response or action, require exhaustion of internal review, or limit available legal remedies. Privacy requests and intellectual property complaints are assessed separately under Sections 8 and 13; a decision to retain a listing does not decide whether each item on it may lawfully remain.

Standard software and service listings are free to submit and maintain after approval. We do not sell sponsored placement or paid boosts to listing visibility. Vendors cannot pay to rank higher or receive preferential placement in categories, search results, newsletters, or homepage featured listings. These commitments reflect the published Listing Guidelines and apply independently of any separate consulting engagement.

“Submitted Content” means material you submit for public display through the Services, such as listing descriptions, logos, images, videos, and, where available, reviews and vendor responses. It excludes private account details, support messages, Call For Me requests, and confidential consulting materials unless you separately authorize their publication.

You retain ownership of your Submitted Content, subject to third-party rights. You grant 1224 Innovations, LLC a worldwide, nonexclusive, royalty-free license to host, store, reproduce, display, distribute, transmit, and publish that content to operate the Services and maintain the relevant listing or discussion. Use of vendor logos or Submitted Content in a separate advertisement, endorsement, or promotional campaign requires separate permission; ordinary presentation of the listing and its link preview is within this license. We may format, resize, transcode, and make technical adaptations for accessibility and display, and edit vendor listing copy to comply with the Guidelines. We will not materially misrepresent the meaning of a review or use vendor branding to imply an endorsement.

We may sublicense these rights to service providers only as needed to perform these functions for us, and transfer them to a successor operating the Services subject to the same limits. This license does not grant an unrestricted right to sell personal information, use private communications in advertising, or train unrelated general-purpose AI models. Personal information remains subject to the Privacy Policy and applicable law.

The license continues for those purposes after account closure to the extent permitted by the agreement governing the submission and applicable law. Closing an account does not itself require deletion of an independently maintained listing or another person’s review. You may request removal of your own submitted material through the contacts in Section 18. We will assess the particular material, the permission under which it was obtained, applicable rights, and the legal basis for continued use. If the material cannot lawfully remain, we will remove or replace it as required, even if the listing remains. After we permanently remove material from public use, the license continues only as reasonably necessary for restricted backups, legal compliance, resolving disputes, and documenting prior authorized use. Account closure does not by itself revoke rights necessary to maintain lawfully retained public content. No license overrides a valid statutory deletion right, applicable withdrawal right, or third-party rights.

You represent that you own or have adequate permission to submit the content and grant this license, and that its submission and authorized use do not violate intellectual property, privacy, publicity, confidentiality, or other legal rights. Submit only content you reasonably believe is accurate and not misleading. Use demonstration or properly deidentified data in media; do not submit private customer, employee, payment, or patient-owner information.

Content submitted before these Terms take effect remains governed by the permission under which it was obtained unless the rights holder validly agrees otherwise. These Terms do not retroactively expand that permission. Our ability to report facts and our rights in our own editorial content are separate from a license to your submitted material.

Where the Services display third-party reviews or scores, those materials reflect their original sources and may use different scales, populations, periods, and methodologies. A combined or normalized score is an informational comparison, not a certification, a statistically representative result, or an endorsement by the original review platform. Source attribution does not itself establish permission to collect or republish data.

If we make native review or response functionality available, submissions must describe the author’s actual experience, distinguish opinion from factual claims, and disclose relevant incentives or commercial relationships. Do not impersonate users, fabricate experiences, submit fake or AI-invented reviews, manipulate scores, condition incentives on positive or negative sentiment, or pressure someone to remove an honest review through threats or intimidation. A vendor response must clearly identify its affiliation.

We may review submissions for authenticity, relevance, privacy, unlawful content, and compliance with these Terms, request supporting information or revisions, and decline or remove noncompliant content. We apply the same substantive moderation standards to favorable and unfavorable reviews. We will not suppress a review solely because it is unfavorable or because a vendor requests it, and we will not materially change a reviewer’s meaning. We will not represent a selected or moderated set as all submitted reviews when that would be misleading. A verification label describes the verification actually performed; it is not a guarantee that every statement is correct. Concerns may be sent to hello@vetsoftwarehub.com with the review URL and supporting facts.

We may restrict, suspend, or terminate account or listing-management access for a material breach of these Terms, false claims of authority, fraud, security threats, unlawful activity, or conduct that threatens users or platform integrity. We may act without advance notice when reasonably necessary. Otherwise, when practicable and lawful, we will notify you of the reason and an opportunity to respond. You may request reconsideration at hello@vetsoftwarehub.com. We may also discontinue account functionality or the Services, subject to applicable law and any separate contractual obligations.

You may request account closure by emailing privacy@vetsoftwarehub.com from your account address or using an account-deletion feature if one is provided. We may reasonably verify identity and authority. Closure ends your access to account-specific functionality and listing-management privileges. It does not automatically remove independently maintained listings, lawful reviews by other people, or information we are otherwise entitled to publish.

An account-closure request and a personal-information deletion request may overlap, but they are not identical. We handle personal information under the Privacy Policy, including applicable erasure rights, lawful retention exceptions, and restrictions on continued public display. A content license is not a waiver of privacy rights. Closing one representative’s account does not necessarily remove other authorized representatives’ access to the same organization’s listing.

We and our licensors retain rights in the Services’ software, original editorial content, and protectable selection, organization, presentation, methodologies, and analytical outputs. Such outputs may include comparisons, classifications, aggregations, scores, and rankings, to the extent we create them and applicable law protects them. We do not claim ownership of underlying facts, third-party brands, or your Submitted Content merely because they appear on the Services.

Subject to these Terms, you may access the Services and use reasonable excerpts of our content for your own internal business research with appropriate attribution and without removing proprietary notices. You may link to public pages. Separately licensed resources remain governed by their stated licenses. Further reproduction, syndication, resale, or commercial redistribution of protected content requires our written permission unless applicable law permits it.

Do not access accounts or systems without authorization; bypass authentication, rate limits, or other access controls; introduce malware; interfere with availability; submit deceptive claims or unlawful content; harvest personal information for unsolicited outreach; or violate another person’s legal rights.

Without our written permission, do not systematically extract, reproduce, mirror, or commercially redistribute our protected directory compilations or analytical content, including to create a competing database or training dataset. Public search engines may index public pages to make them discoverable, subject to applicable access instructions and reasonable technical limits. This permission does not authorize bulk republication or unrelated model training. Authorized integrations and uses protected by applicable law are not prohibited by this section. We may use reasonable measures to investigate and restrict violations.

We strive to keep listings useful and as current as practicable, but we do not warrant or guarantee that any listing is complete, accurate, current, or suitable for your needs. Product descriptions, pricing, features, integrations, availability, and similar information may be outdated or incomplete. You should verify all material information directly with the vendor or service provider before making decisions.

Integration capability may depend on product version, subscription tier, location, permissions, configuration, and separate agreements. Pricing and estimates may omit taxes, implementation charges, transaction charges, or negotiated terms. Calculators, guides, contract resources, scores, and comparisons provide general research and educational information. They do not substitute for your technical evaluation or legal, tax, financial, or veterinary advice from an appropriately qualified professional.

Third-party products, websites, and services are governed by their providers’ agreements and privacy practices. A listing or link is not a warranty, certification, or endorsement. Unless separately agreed in writing, we are not the seller, reseller, agent, or contracting representative of the listed provider and are not a party to your purchase agreement with it.

Paid consulting, including PIMS Selection Navigator, requires a separately accepted scope and commercial terms addressing deliverables, fees, timing, confidentiality, cancellation, and other engagement-specific matters. The website’s general descriptions and estimates do not themselves create a consulting engagement. These Terms do not impose an unagreed fee or override a signed statement of work.

Call For Me allows us to seek product information on a user’s behalf within the requested scope. It does not authorize us to sign vendor contracts, accept vendor terms, purchase products, or disclose the user’s identity to a vendor. Handling of request details is described in the Privacy Policy. Stated response times are estimates dependent on third-party responsiveness.

Report suspected copyright, trademark, privacy, or other unlawful content to hello@vetsoftwarehub.com. Include your contact information, the specific page or material, the rights or concern involved, evidence supporting the request, and your authority to act. We may request additional information, restrict access during review, and act as required by law. Good-faith complaints do not guarantee removal, and this process does not limit available legal remedies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT, AND DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT A PRODUCT, COMPARISON, OR RECOMMENDATION WILL ACHIEVE A PARTICULAR RESULT.

This section does not disclaim an express obligation in a separate written agreement, excuse fraud or willful misconduct, or exclude any warranty or right that cannot lawfully be excluded.

To the maximum extent permitted by law, neither 1224 Innovations, LLC nor its officers, employees, or agents will be liable under these Terms for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, business opportunity, or data only to the extent those losses are indirect or consequential, arising from the Services, even if advised of the possibility of those losses. Direct damages remain subject to the aggregate limit and exceptions below.

Subject to the exceptions below, their combined aggregate liability arising out of these Terms or the Services will not exceed the greater of US $100 or the amounts you paid us for the Services giving rise to the claim during the 12 months before the event giving rise to liability. This is an aggregate limit, not a separate limit for each claim. Liability governed by a separate consulting or other written agreement is determined under that agreement.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, or liability that applicable law does not permit us to limit, including nonwaivable statutory remedies. They apply regardless of the legal theory asserted only to the extent lawful.

If you validly accept these Terms on behalf of a business, that business will defend and indemnify 1224 Innovations, LLC and its officers, employees, and agents against third-party claims, resulting damages, and reasonable defense costs to the extent caused by that business’s material breach of these Terms, unlawful use of the Services, or Submitted Content that infringes another person’s rights. This obligation does not cover claims caused by our own negligence, fraud, willful misconduct, or breach.

We will give prompt notice of an indemnified claim; a delay relieves the business of its obligation only to the extent the delay materially prejudices the defense. We will provide reasonable cooperation at the business’s expense and permit the business to control the defense with reasonably acceptable counsel. We may participate with our own counsel at our expense. No settlement may admit wrongdoing by us, impose nonmonetary obligations on us, or fail to release us without our prior written consent, not unreasonably withheld.

New Jersey law governs these Terms without regard to conflict-of-laws rules, except where mandatory law provides otherwise. Subject to nonwaivable rights to bring proceedings elsewhere, disputes arising out of these Terms or the Services will be resolved in state courts of competent jurisdiction in New Jersey or, when federal jurisdiction exists, the United States District Court for the District of New Jersey. You and we consent to personal jurisdiction and venue in those courts, subject to applicable law.

You may contact hello@vetsoftwarehub.com to seek informal resolution. Doing so is voluntary and does not delay a filing deadline or prevent either party from seeking relief. This agreement does not require arbitration and does not contain a class-action or jury-trial waiver.

We may revise these Terms prospectively. We will post the revised version and effective date at https://www.vetsoftwarehub.com/terms-of-service and provide notice of material changes through the Services and by email to registered users at their address on file. Material revisions will take effect after the notice period specified in that notice, except where an earlier change is required by law or necessary to address an urgent security issue. We will obtain renewed acceptance where legally required. Continued publication of a vendor’s listing does not constitute that vendor’s acceptance of revised Terms. We will not retroactively expand a content license or change the rules for an already accrued dispute without a valid legal basis and any required agreement.

If you do not accept revised Terms, stop using the affected Services and request account closure if desired. Any separate contractual rights remain governed by the applicable agreement. We may change or discontinue features, subject to applicable law and binding commitments.

These Terms and the policies incorporated for their stated scope are the entire agreement concerning general use of the Services, subject to Section 2’s separate-agreement rules. If a provision is unenforceable, it is severed to the extent necessary and the remainder continues in effect. Failure to enforce a provision is not a waiver. Neither party becomes the other’s agent, partner, or employee through these Terms.

We may assign these Terms to a successor in connection with a merger, reorganization, or sale of the relevant business, subject to applicable law and the Privacy Policy. You may not assign account or listing-management rights without our written approval, except where applicable law requires otherwise. No assignment expands permitted uses of personal information.

Provisions concerning rights in lawfully retained content, intellectual property, accrued obligations, disclaimers, liability, indemnification, disputes, and general provisions survive account closure to the extent their nature requires and law permits. This survival clause does not authorize indefinite retention of personal information.

1224 Innovations, LLC, PO Box 14, Ironia, NJ 07854, United States.

General and legal inquiries: hello@vetsoftwarehub.com. Listing matters: vendors@vetsoftwarehub.com. Privacy and account deletion: privacy@vetsoftwarehub.com. Contact page: https://www.vetsoftwarehub.com/contact.