The Support Question Every Vet Practice Manager Should Ask (But Most Don't Until It's Too Late)

By Severity levels (in language that makes sense for clinics)

… check in patients, can't charge out, can't access medical records, payment processing is completely broken, scheduling is down, client communication channels are dead Severity 2 (Major Degradation): System is usable but painfulExamples: Major slowdowns, integrations failing for many …