PETCH Review 2026: Features, Pricing, Pros & Cons

PETCH is a clinical follow-through platform for companion-animal veterinary practices. It works alongside a practice’s existing software to automate patient-specific outreach after visits and between appointments. Using information from procedures, test results, and care recommendations, PETCH sends automated text messages for workflows such as post-procedure check-ins, negative lab-result notifications, rechecks, dental care, diagnostic testing, vaccines, parasite screening, chronic medications, and senior wellness. Pet owners respond through guided text options. Their responses are documented in the practice management system’s medical record or communication log, while responses that may require attention are brought to the veterinary team. This allows routine follow-up to happen consistently without creating another inbox for staff to monitor. PETCH is designed for practices seeking to reduce manual callbacks, identify recovery concerns sooner, and improve completion of recommended care. It complements the practice’s existing management and communication systems rather than replacing them.