PetDesk Review 2025: Features, Pricing, Pros & Cons

PetDesk transforms how your practice engages with clients by solving the "burnt-out bottleneck". We automate the administrative busywork that drains your team while delivering the digital convenience modern clients expect. Our platform helps you create a work environment where your team feels supported and clients feel valued, leading to happier staff and happier clients. Our veterinary-specific platform connects directly to your PIMS, simplifying everything from appointment booking to client communication. The core of our platform, PetDesk Communications, features the #1 rated pet health mobile app, a unified inbox for two-way texting, automated reminders to reduce no-shows, and digital forms to streamline intake. We also offer a customizable loyalty program to encourage repeat visits and foster long-term relationships with your clients. Beyond communications, PetDesk offers a complete set of products to support your entire practice and help you reclaim time: PetDesk Phones, our VoIP system, integrates with your PIMS to display patient information during calls, making them shorter and more productive; PetDesk Direct Booking allows clients to book appointments online 24/7, while your front desk maintains full control of the schedule; PetDesk Scribe, our AI-powered tool, automatically transcribes exam room conversations into structured SOAP notes, saving you hours each day; and PetDesk Marketing provides a full-service digital solution that includes everything from website design to hosting and maintenance to search engine optimization (SEO) to review management and more to help you grow your practice. With PetDesk, your team gets the time back to focus on what matters most: patient care. By improving client satisfaction and using modern tools to automate routine tasks, PetDesk helps you retain clients, attract new ones, and grow your practice efficiently. Simplify your clinic. Strengthen your care.