ePET Review 2025: Features, Pricing, Pros & Cons

ePet, offered by Patterson Veterinary, is a comprehensive client engagement solution designed to enhance the communication and interaction between veterinary practices and their clients. This software aims to streamline operations, improve client satisfaction, and ultimately boost the practice's efficiency and profitability. Key features of ePet include appointment scheduling, reminders, and confirmations, which help reduce no-shows and ensure a smooth flow of operations. The platform also offers a robust client communication system, allowing practices to send personalized messages, updates, and health reminders via email or text, ensuring pet owners are always informed and engaged. ePet integrates seamlessly with existing practice management systems, providing a unified platform for managing client interactions. This integration ensures that all client data is up-to-date and easily accessible, facilitating better decision-making and personalized care. One of the standout features of ePet is its online portal, which gives pet owners access to their pets' medical records, vaccination history, and upcoming appointments. This transparency fosters trust and encourages proactive pet health management. Additionally, the portal allows clients to request appointments and prescription refills, enhancing convenience and satisfaction. The software also includes marketing tools that enable practices to create targeted campaigns, promoting services and special offers to specific client segments. This targeted approach helps increase client retention and attract new clients. Overall, ePet is designed to improve the client experience by making communication more efficient and personalized. By automating routine tasks and providing valuable insights into client behavior, veterinary practices can focus more on delivering high-quality care. The benefits of using ePet include increased client engagement, improved operational efficiency, and enhanced practice growth, making it an invaluable tool for modern veterinary practices looking to thrive in a competitive market.