Mango Voice Reviews and Product Details

Mango Voice is a cloud phone and messaging platform built to help veterinary teams manage calls, texts, and front desk workload in one system. The veterinary page highlights core features such as call routing, call queues, voicemail transcription, mobile app access, intercom and paging, call analytics, and secure eFax sent and viewed by email. Clinics can also enable Mango+ two-way texting from the clinic’s main number to keep clients informed without extra phone time. For team efficiency, Mango provides live AI call analytics and a complete call log so managers can see where calls originate, how they are handled, and where bottlenecks occur. Screen pops and click-to-call are available through Mango’s PES integration, which surfaces client context when a call arrives and lets staff dial from the webphone or a desk phone. Configuration is flexible. The proprietary Digital Switchboard offers a drag and drop builder to design call flows, for example separate paths for emergencies, scheduling, and billing, with time-of-day rules and queues. Mango publishes pricing that starts near thirty three dollars per user per month on monthly plans, with lower per user pricing on annual plans, so clinics can estimate total cost by seat count. Security and compliance are emphasized in marketing materials, including claims of HIPAA compliant texting and cloud storage for call assets. Veterinary hospitals should still confirm their own privacy and record retention requirements during a demo. Mango lists relationships in the veterinary ecosystem, including partners shown on the veterinary page and a public partnership with IVPA. If your workflows depend on practice management system integrations, verify specific capabilities and screen pop data during evaluation. Bottom line, Mango Voice helps clinics reduce missed calls, centralize texting, and standardize call handling with analytics for staffing and service quality, while giving administrators a simple way to maintain call flows as the practice grows.